凯捷：2019年全球保险业报告(英文 36 页)

---

Table of Contents

Preface 3

Executive summary 4

The evolving risk landscape creates demand for new personal and commercial

lines of insurance 6

Customers feel unprotected from emerging risks and perceive a coverage gap

with existing insurance products 11

Insurers’ product pipelines lack alignment with customers’ growing concern

over emerging risks 13

Customers are increasingly willing to share data and pay extra for better risk

prevention services 16

Value-added risk-prevention services and new business models offer insurers

an opportunity for innovation and profit when supported by critical capabilities 18

Future insurers will act as a partner through involvement in customers’ daily lives,

and as a preventer that provides risk-control advice – all while continuing to be

a payer that covers potential loss 29

Appendix – References 33

Methodology 33