凯捷：2020年世界零售银行业报告(英文 36 页)

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WORLD RETAIL BANKING REPORT 2020

TABLE OF CONTENTS

Preface 3

Executive summary 4

Agile new entrants grab the customer experience innovation spotlight 6

Open X offers incumbents the shift from transactional to experiential banking 7

Most banks do not capitalize on their data-rich advantages 8

Innovate to move digitally forward 10

Platform models offer agility during uncertain times 12

Platformification is not a one-size-fits-all process 14

Adequate preparation for the platformification journey can mitigate organizational snags 17

Transform the bank’s core to create a sustainable platform 19

Transform and modernize the core and the rest will follow 20

Way forward: Leverage a blended ecosystem to harness a network of

aggregated values 24

COVID-19 accelerates digital transformation urgency 25

Partner with Capgemini 28