德勤《 2018年银行业展望》(英文 28 页)

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2018 Banking Outlook

Accelerating the transformation

Contents

Playing the long game 1

Customer centricity 3

Regulatory recalibration 4

Technology management 5

Mitigating cyber risk 6

Fintechs and big techs 6

Reimagining the workforce 7

Playing short to aim long 9

Retail banking: Transitioning to a mobile-centric 9

and digitally anchored institution

Corporate banking: Prioritizing customer 13

experience, technology, and targeting markets

Capital markets: Leading technology adoption 15

for competitive differentiation

Payments: Making the right strategic choices 17

Wealth management: Robo platforms 18

expanding beyond investment advice

Endnotes 20