凯捷：2017年全球零售银行研究报告(英文 40页)

---

Table of Contents

Preface 3

Executive Summary 5

Chapter 1: Disruption Demands Transformation 6

Tech-Focused Firms Become Major Disruptive Force 8

Tech-Focused Firms Gaining Ground in Positive Customer Experience 9

Non-Traditional Providers Gain Widespread Acceptance 10

Moments of Truth Matter 11

Banks Gear Up to Respond to Tech-Driven Firms 12

Chapter 2: APIs Are Pivotal to Banking’s Future 14

Open APIs Come to the Fore 16

APIs Underpin Bank/FinTech Collaboration 17

APIs Expand in Purpose and Priority 20

Regulators Push Openness, APIs 22

Banks of all Sizes Push API Boundaries 24

Banks can Monetize APIs as Data Takes on New Value 27

Best Practices Start with Connectivity as a Strategic Imperative 29

Chapter 3: Going Big in Open Banking Creates Opportunities and Threats 32

APIs Help Fulfill Strategic Vision of Open Banking 34

Conclusion 37