凯捷：2020年世界支付报告( 英文 40页)

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WORLD PAYMENTS REPORT 2020

TABLE OF CONTENTS

Preface 3

Executive summary 4

Digital mastery is table stakes, as payments champions play a strategic hand 6

Combined with other pressures, COVID-19 compels alignment with the Next Normal 6

Evolving retail and B2B customer expectations drive innovative digital offerings/solutions 7

Rivalry and market consolidation topple paradigms, threaten traditional business models 13

Risky business…disruption and COVID-19 add unforeseen complications 15

The stakes have never been higher,and banks are wagering on payments modernization and a new take on technology 17

Curate and collaborate incrementally to gain capabilities and expedite go to market 21

Despite COVID-19 obstacles, growth fosters new methods and rails, as regulators prioritize trust, risk reduction 23

Until 2019, growth and customer adoption spurred opportunities for payments players 23

Regulatory and industry stakeholders will navigate uncertainty through collaboration 28

Payments landscape vista: A new take on who, where, and what 31

Methodology 33

Partner with Capgemini 34

For more information 35

Ask the experts 36

About Us 38

Acknowledgements 39

目录

前言3

执行摘要4

数字精通至关重要，因为支付标杆发挥了战略作用6

结合其他压力，新冠疫情下一个正常 6

不断发展的零售和B2B客户期望推动了创新的数字产品/解决方案7

竞争和市场整合推翻了范式，威胁了传统商业模式13

高风险的业务……混乱和新冠疫情增加了无法预料的复杂性15

赌注从未如此高昂，银行正在实施支付现代化与新技术17

逐步策划和协作以获取能力并加快推进速度21

尽管存在新冠疫情的障碍，但由于监管机构将信任放在首位，降低了风险，增长仍在培育新方法和新途径23

直到2019年，增长和客户采用率都为支付机构带来了机遇23

监管者和行业利益相关者将通过合作来应对不确定性28

支付远景：新事物3W 31

方法论33